Legal
Privacy Policy
Draft for professional review
Who we are
Fertility Companion is a consultant-led service founded by Dr Bhushan Mokoonlall. The data controller is [legal entity name, registered address and ICO registration number to be confirmed]. Contact: info@drbhushan.co.uk.
Information we collect
- Account details: name, email address, date of birth.
- Health information you choose to provide: assessment answers, cycle records, symptoms, laboratory reports and results, and messages.
- Clinical records created by your doctor, including consultation summaries and fertility plans.
- Appointment and payment records. Card details are processed by Stripe and never stored by us.
- Technical information needed to keep the service secure, such as session cookies.
Why we use it and our lawful basis
We use your information to provide healthcare services to you, to communicate with you, to manage appointments and payments, and to meet our legal and professional obligations. Health information is special category data. [Lawful basis under UK GDPR Article 6 and condition under Article 9 to be confirmed after professional review.]
Who can see your information
Only you and the clinicians involved in your care can see your clinical information. Administrative staff can see what they need to manage accounts, appointments and payments, but not your clinical records. We use carefully selected processors (such as our hosting and payment providers) under written agreements.
Artificial intelligence
AI features are switched off. If they are introduced in future, they will be used only to help your doctor prepare drafts. Nothing generated by AI will be shown to you unless your doctor has reviewed and approved it, and we will update this policy before any change.
Where your data is stored and how long we keep it
Your data is stored in the UK [hosting region to be confirmed] and encrypted in transit. We keep clinical records for [retention period to be confirmed in line with professional guidance], then delete or anonymise them.
Your rights
You have the right to access, correct, and in some circumstances delete or restrict the use of your information, and to receive a copy in a portable format. You can make a request from your account settings or by email. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Cookies
We use only strictly necessary cookies, which keep you signed in securely. We do not use advertising or analytics cookies.